HELP CENTER
Frequently Asked Questions
Quick answers about custom tattoo orders, samples, artwork and delivery.
Customization & samples
Can I use my own design?
Yes. Send us your artwork, or share your ideas if you need design assistance. We’ll review your requirements and confirm the final artwork with you before production.
What information do you need for a quotation?
Please provide the printing process, finished sheet size, quantity, packaging requirements and delivery country. Include your artwork or reference ideas if available.
What is your minimum order quantity?
Our minimum order quantity is 1,000 finished tattoo sheets.
Can I request samples before placing an order?
Yes. We offer free samples from our available stock. Shipping costs are paid by the customer.
Artwork & application
What artwork files should I provide?
Vector artwork at the final print size is preferred. Foil and semi-permanent designs require lines strictly thicker than 0.3 mm.
What is the difference between water-transfer and waterless tattoos?
Water-transfer tattoos need water to transfer the design onto the skin. Waterless tattoos are applied by pressing them onto the skin, then peeling away the backing.
How do I remove the tattoos?
Ordinary water-transfer and waterless full-color tattoos can be removed with rubbing alcohol or baby oil. Semi-permanent tattoos, including waterless semi-permanent tattoos, fade only through natural skin renewal. Fading time varies from person to person.
Delivery, payment & support
How long do production and shipping take?
Production typically takes 5–10 working days after final artwork approval and full payment has been received and verified. Shipping typically takes 10–20 working days after dispatch, depending on the route, destination and customs clearance. Delivery dates are estimates.
How can I pay for my order?
We create an Alibaba.com order link for overseas payments. XTransfer is also available for business-to-business payments. Production starts after final artwork approval and full payment has been received and verified.
What should I do if there is an issue with my order?
Contact our team with your order information, a description of the issue and relevant photos. We’ll review the details with you and discuss the next steps.
Still have a question?